Delivery and Returns
Delivery Information
WHERE
WE DELIVER
We
Deliver Throughout CANADA & USA. Prices Vary Between CANADA &
USA. (All purchases will be in US Dollars only) Priority Mail –
Please allow 5-7 business days for delivery upon receipt of order.
UPS Ground – Please allow 3-5 business days for delivery upon
receipt of order. UPS 2nd Day – Delivery will arrive in two
business days upon receipt of orders placed before 12:00pm noon EST.
UPS Next Day – Delivery will arrive the next business day upon
receipt of orders placed before 12:00pm noon EST.
NOTES
We
do not ship outside of Canada / USA Orders placed after 2:00pm EST
will be processed the next business day. Orders cannot be shipped to
multiple mailing addresses.
All
UPS shipping methods must have a street address (P.O. Box addresses
are not accepted). UPS Ground is used for shipments to commercial
addresses. UPS Ground delivers Monday through Friday. Next Day
shipments will arrive the next business day. No Saturday or Sunday
deliveries. 2nd Day shipments will arrive in two business days after
processing. No Saturday deliveries.
SHIPPING
INFORMATION FOR CANADA
Facilitated
(1 – 10 business days). Delivery – FREE for orders over $150.00
anyplace in Canada. *some limitations apply. *Remote areas/country
territories and addresses with a P.O BOX number may take up to 7
business days (and may require additional delivery
charges).
SHIPPING
INFORMATION FOR UNITED STATES
Facilitated
(7– 14 business days). Delivery – FREE for orders over $250.00
anyplace in United States. *some limitations apply. *Remote
areas/country territories and addresses with a P.O BOX number may
take up to 10 business days (and may require additional delivery
charges).
If
you have any other questions about your returns, exchanges, credits
and existing order, please contact us at +1 604 210 1224.
Global
Natural team will update you about the delivery information via phone
or email once your order is confirmed.
Returns & Exchange Information
RETURNS
& EXCHANGES
Satisfaction
guarantee: If you are not absolutely satisfied with your purchase,
for any reason, let us know. We will promptly replace the item or
give you a refund of its purchase price. It's that simple.
HOW
TO RETURN AN ITEM
Global
Natural must be told by means of email inside fifteen (15) business
days of receipt of product. Requests more than fifteen (15) days old
are non-returnable and non-refundable. You will be considered liable
for the arrival shipping charges. All things should be returned
within ten (ten) of accepting the return slip sent by means of email
attachment. No returns will be acknowledged without earlier approval.
Things must be returned in their original condition and in the
original packing. Write Enclose the slip in the carton, wrap the
package securely, and send it to: ‘Global Natural, Canada, 14518 85
A AVENUE, SURREY, BC, Canada V3S 5T6.
For
your protection, please use UPS, FedEx or Insured Parcel Post for
shipment. A credit for the price of the item and applicable taxes
will be applied to your credit card. Shipping and Handling charges
are not refundable unless a result of an error by Global
Natural.
HOW
TO EXCHANGE AND ITEM
We
will honor any exchanges received /reported within 15 days of
purchase from our online store. If you found another item on our site
that you would prefer over the one originally ordered, please contact
us at (+1) 204 800 9066 or email with specifics of item(s) you would
like to exchange. We will notify you via call or email to have this
processed for you in a timely manner. If you have any other questions
about your returns, exchanges, credits and existing order, please
contact us at +1 604 210 1224
QUESTIONS
If
you have any other questions about your returns, exchanges, credits
and existing order, please contact us at +1 604 210
1224
CANCELLATION
A
confirmed order can be dropped without penalty until it has been
packaged - when packaged a 15% re-stocking charge will be applied.
Once dispatched an order cannot be cancelled.